Get the fastest response to your query via Whatsapp.
Have you checked out our frequently asked questions? Click on the Whatsapp icon at the bottom right of the screen.
Get in touch
We can ship gift packages to multiple addresses. Download our template and deliver your addresses via email.
Download addresses template
Customer Service
Frequently Asked Questions
Is your answer not listed? Ask your question using the Whatsapp icon at the bottom right of your screen.
Ordering and delivery
What is the delivery time of my order?
Any order placed before 11 p.m. on weekdays will be shipped the same business day.
The expected delivery time of a package sent within the Netherlands is 1 to 2 business days. Almost all packages are delivered the next day.
It is also possible to choose a specific delivery day in the check-out.
What are the shipping costs for my order?
Netherlands
- For orders under €40, delivery costs (within the Netherlands) are €4.95.
Belgium / Germany
- For orders under €40 for Belgium and Germany, delivery costs are €4.95.
Europe / Worldwide
- If you want your order delivered to a country other than the Netherlands, Belgium or Germany, select Europe or Worldwide. The shop will automatically calculate the shipping costs based on the weight of your order.
Can I also pick up my order?
Unfortunately it is currently not possible to pick up your order. Of course, you are welcome to visit one of our stores.
Large business purchases can be picked up by appointment. Contact us by emailing zakelijk@vandelftchocolates.nl.
Can I also have you deliver my order wrapped?
We pack all orders containing a gift box for you by default.
Can I have the package sent to an address other than my own?
You can specify in the ordering process to which address you want to receive your order.
Can I also order on account?
Every business order larger than €100 can use the "invoice via Billink" payment option.
You order your products through our webshop as usual and choose Billink as your payment method. After a few days you will receive the invoice via Billink by e-mail. You can always find the current amount in the Billink app. You have standard 14 days to pay.
Prefer to pay directly on account through Van Delft? Contact us at zakelijk@vandelftchocolates.nl.
Should I consider a minimum order in my order?
We apply a minimum order of €10, including shipping. Shipping of your order is free from €40,-.
Do your products fit through the mailbox?
Helaas passen onze pepernoten producten niet door de brievenbus. Zelfs het allerkleinste zakje van 200 gram Naturel Kruidnoten past niet.
Our chocolate products, including chocolates, do fit in the mailbox. Want to order this for business? If so, please contact us at zakelijk@vandelftchocolates.nl.
Payments
In what ways can I checkout my order?
Payment of your order through our webshop is possible through Ideal, Apple Pay, Mastercard, VISA, bank transfer, PayPal, Billink, Klarna Back Payment, VVV gift card, Winkelcheque, Sofort Banking and Mister Coin.
General Questions
Can I also reach the stores by phone?
Unfortunately, it is not possible to call any of our stores directly. This is because they do not have a direct phone number.
However, we can put you in touch with a store. You can use the Whatsapp icon at the bottom right of your screen to do so.
You can also call or email. Our general customer service phone number is 0341 - 411624 or contact us at klantenservice@vandelftchocolates.nl.
What are the opening hours of the stores? And in which cities can I find a Peppernut store?
For an up-to-date overview of our stores, please visit our store page. There you will find all information regarding address details and opening hours for each store.
Click on the store you want to visit and then on "opening hours and directions.
Allergens and Dietary Information
Do you also sell sugar-free Peppernuts?
We have tried this several times in recent years. To date, we are not yet satisfied with the end result, which is why we do not yet have any peppernut products with less or no sugar in our assortment.
Do you also sell gluten- and/or lactose-free Peppernuts?
Wij verkopen gluten- en lactosevrije pepernoten. De naturel variant is zowel gluten- als lactosevrij. De chocolade variant is alleen glutenvrij.
If you have a question about the composition of a specific product, please contact us at klantenservice@vandelftchocolates.nl or via our socials or Whatsapp.
Of course, you can also contact one of our staff members in one of our stores with your questions.