General terms & conditions
Shipping & returns
Warranty & Complaints
Frequently asked questions
1.1 What is the delivery time?
The expected delivery time of a package, shipped within the Netherlands, is 1 to 3 business days
Unfortunately we can't give you an estimate on international shipments due to the many differences between countries.
1.2 What are the shipping costs for my order?
-Orders of €40,- or below pay €4,95 shipping costs (within The Netherlands)
Belgium / Germany
-Orders of €40,- or below pay €8,92 shipping costs
Europe / Worldwide
Do you want to ship your package abroad (Other than Belgium or Germany)? Please select Europe or Worldwide shipment upon checkout.
1.3 Can I come and pick up my order?
Unfortunately it is not possible to pick up your order
1.4 Can I have my order gift wrapped?
Unfortunately it is not possible to have your order gift wrapped
1.5 Can I ship my package to a different address than my own address?
Upon ordering you can decide on which address your package will be delivered
1.6 Can I order on account?
Unfortunately it is not possible to order on account. It is possible to pay by bank transfer. Do you own or work for a business and would you like to order our products, please contact us by using the e-mail [email protected]
1.7 Is there a minimal order quantity?
There is no minimal order quantity. Shipping (within The Netherlands) is free if you order for €40,- or more.
2.1 What are the possible payment methods?
Paying your order is possible by using Ideal, Mastercard, VISA, bank transfer, PayPal, Sofort Banking and Mister Coin.
3.1 Can I contact the stores by phone?
Our stores are exclusively contacted by e-mail. Do you have a question that is not in the FAQ? Please reach out to us on [email protected]
3.2 What are your stores opening hours? And in which cities can I find a Pepernotenfabriek store?
For an up-to-date overview of our stores, please refer to our locations page. There you will find all information about addresses and opening hours per store.
Please find the locations page here.
4.1 Do you sell gluten- and/or lactose free peppernuts?
We sell gluten- and lactose free peppernuts. If you have a question about the ingredients of a specific product, please contact us via [email protected] or via our Facebook page. Of course you can also contact one of our employees in one of our stores with your questions.